Privacy Policy - SultanBuy.com

1. Information We Collect

We collect personal information that users provide when registering or using our services, including:

• Full name
• Email address
• Phone number
• Game account ID
• Payment and transaction details
• Account balance information (Sultan Cash)

2. How We Use Your Information

The collected data is used for the following purposes:

• Processing transactions and delivering digital products
• Managing and maintaining your Sultan Cash balance
• Providing customer support
• Improving our services and platform
• Sending account, balance, or transaction notifications

3. Sultan Cash (Account Balance)

SultanBuy.com may provide a stored value feature known as Sultan Cash, which allows users to maintain a balance for future transactions.

• Sultan Cash is non-transferable and can only be used on SultanBuy.com
• Users are responsible for maintaining the security of their account
• SultanBuy.com is not liable for loss of balance due to unauthorized access caused by user negligence
• Sultan Cash has no cash value and cannot be withdrawn unless stated otherwise

4. Data Security

We store user data on secure servers and implement industry-standard security measures to protect it from unauthorized access, use, or disclosure. Encryption, access control, and monitoring systems are used to safeguard information.

5. Third-Party Disclosure

We do not sell or share personal information with third parties without user consent, except:

• When required by law or legal processes
• With trusted partners (such as payment gateways or service providers) strictly for transaction processing

6. User Rights

Users have the right to:

• Access their personal data
• Request corrections to inaccurate information
• Request deletion of their data (subject to legal or operational requirements)

Requests can be made by contacting our customer support team.

7. Data Retention

We retain user information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and operational requirements.

8. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our services or applicable regulations. Users will be notified of significant changes through the website.