Refund Policy - SultanBuy.com

1. General

SultanBuy.com provides digital products such as game top-ups, in-game currency, virtual items, and voucher codes. These products are typically processed and delivered instantly upon successful payment confirmation.

Due to the nature of digital goods, we enforce a strict and limited refund and cancellation policy as outlined below.

2. Refund Eligibility

Refund requests will NOT be accepted under the following circumstances:

• The digital product has already been successfully delivered to the intended account
• The user made an error during purchase, including:
1. Incorrect game ID, server, or username entered
2. Duplicate or unintended purchases
3. Failure to review product details or instructions before completing the transaction

Refunds may ONLY be considered under the following conditions:

• The payment was successfully processed, but the product was not delivered within 24 hours and cannot be reprocessed
• The transaction failed due to a system error, but payment was deducted
• SultanBuy.com is unable to fulfill the order due to internal technical issues

3. Refund Method

Approved refunds will be processed using one of the following methods:

• Reversal to the original payment method (where applicable)
• Credited to the user’s account balance (Sultan Cash)

The refund method will be determined at the sole discretion of SultanBuy.com.

4. How to Request a Refund

If you believe your case qualifies for a refund, please contact our support team via email, WhatsApp, or live chat and provide:

• Proof of payment (screenshot or receipt)
• Game ID and server details
• A clear explanation of the issue

All requests will be reviewed within 3 business days. We reserve the right to request additional information if necessary.

5. Order Cancellation

• Orders cannot be canceled once payment is confirmed and processing has started
• If you wish to cancel an order before processing begins, you must contact us immediately

6. Abuse & Fraud Prevention

SultanBuy.com reserves the right to reject any refund request suspected of abuse, fraud, or manipulation of the system. Accounts involved in suspicious activity may be suspended or permanently banned.